Refund Policy

Refund Policy

This Refund Policy outlines the terms and conditions regarding refunds for custom-made dresses and clothing purchased from Gentiana Berisha ("we," "us," or "our") via our website.

1. Non-Refundable Policy: Due to the custom-made nature of our dresses and clothing, refunds are not available for products that have been made to order according to customer specifications, including size and design preferences. Once an order is placed and confirmed, it cannot be canceled or refunded.

2. Order Modifications: Customers are responsible for providing accurate measurements and design preferences at the time of purchase. We recommend reviewing all order details carefully before completing your purchase to ensure accuracy.

3. Quality Assurance: We take great care in crafting each custom-made product to meet our quality standards. If you believe there is an issue with the quality or craftsmanship of your custom-made dress or clothing, please contact us immediately to discuss your concerns.

4. Damaged or Defective Products: If you receive a custom-made product that is damaged or defective, please contact us within 24 hours of receiving your order. We will work with you to address the issue and may offer a replacement or repair depending on the circumstances.

5. Policy Updates: We may update this Refund Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

 

For any inquiries or concerns regarding our Refund Policy, please contact us at contact@gentianaberisha.com.